Floor Supervisor

The organisation is recruiting a Floor Supervisor for its Hermanus operation. The role forms part of a wider retail jobs portfolio across Western Cape.

Overview

Beyond that, the Floor Supervisor position is part of an ongoing recruitment drive across Western Cape. The brief has been shaped carefully, with a focus on delivery in Hermanus and across the retail jobs space.

Practically speaking, the role suits a candidate who values consistency and clear communication. The Hermanus operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Internal documentation, process notes and shared playbooks make it easier for the Floor Supervisor to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Hermanus.

Diversity and Inclusion

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Hermanus.

Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.

Equally, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Hermanus.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Hermanus colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Practically speaking, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Equally, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

A Typical Day

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

Notably, the Hermanus office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hermanus.

Your Team

Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Hermanus office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Western Cape operations get busy.

Importantly, the team structure and working relationships for this role in Hermanus will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Core Functions

• Monitor shrinkage indicators and flag suspicious activity
• Assist with receiving deliveries and verifying goods against invoices
• Operate point-of-sale systems and process payments accurately
• Train new team members on store procedures and product knowledge
• Up-sell and cross-sell products in line with branch sales targets
• Respond to customer queries, complaints and product returns

Candidate Profile

• Visual merchandising flair or formal training is an advantage
• Awareness of consumer protection and B-BBEE principles
• Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
• Honest, dependable and security-aware in line with shrinkage controls
• Any checks required by law or the specific duties will be explained during the hiring process

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.