Work-Force
Whether you are a seasoned Floor Supervisor or stepping into the role for the first time, there is space for you in Empangeni. The team hires on merit and across communities in KwaZulu-Natal.
About the Opportunity
The organisation is investing in its Empangeni operation, and this Floor Supervisor position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.
Communication runs both ways. Managers across the retail jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Empangeni.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Empangeni.
Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
About Empangeni
Empangeni continues to grow as an employment hub in KwaZulu-Natal, with close to the Durban Harbour logistics hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Empangeni.
Many candidates already living within reach of Empangeni cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Your Role
- Train new team members on store procedures and product knowledge
- Operate point-of-sale systems and process payments accurately
- Up-sell and cross-sell products in line with branch sales targets
- Respond to customer queries, complaints and product returns
- Keep the store, change rooms and stockroom clean and organised
Candidate Profile
- Strong verbal communication skills in English; second language an advantage
- Awareness of consumer protection and B-BBEE principles
- Willingness to work public holidays and end-of-month peaks
- Visual merchandising flair or formal training is an advantage
- Ability to work as part of a team in a fast-paced retail environment
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.