Work-Force
Looking for your next move as a Customer Service Representative in Welkom? A role has just opened that gives you real responsibility and a clear path forward in Free State.
About the Opportunity
An experienced Customer Service Representative is needed to support operations in Welkom. The role forms part of how the business keeps its retail jobs portfolio strong in Free State.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Welkom team on trust, and the Customer Service Representative role will feel that from week one.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Welkom much easier.
What We Offer
In addition, the hiring organisation may provide onboarding or skills development for this retail jobs role in Welkom; the available support will be confirmed in the final vacancy details for Free State.
Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
On top of that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Working in Welkom
On top of that, the role is based in Welkom, within the Maluti-A-Phofung logistics node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Welkom and the broader Free State region.
Many candidates already living within reach of Welkom cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Welkom, Free State.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Welkom.
About the Team
Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Welkom office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Free State operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Beyond that, the team structure and working relationships for this role in Welkom will be explained during the hiring process.
Your Workplace
Importantly, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Beyond that, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Free State.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Welkom site adheres to the standards expected of a responsible South African employer.
Key Responsibilities
- Up-sell and cross-sell products in line with branch sales targets
- Ensure compliance with health, safety and consumer protection regulations
- Greet customers and provide a friendly, helpful in-store experience
- Operate point-of-sale systems and process payments accurately
- Monitor shrinkage indicators and flag suspicious activity
What You’ll Need
- Ability to work as part of a team in a fast-paced retail environment
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Customer-first mindset with a friendly, approachable manner
- Any checks required by law or the specific duties will be explained during the hiring process
- Honest, dependable and security-aware in line with shrinkage controls
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.