Work-Force
The organisation is recruiting a Customer Service Representative for its Westville operation. The role forms part of a wider retail jobs portfolio across KwaZulu-Natal.
The Role
This Customer Service Representative role has been briefed against a clear set of outcomes for Westville. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across KwaZulu-Natal.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Westville.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Westville group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Beyond that, the team structure and working relationships for this role in Westville will be explained during the hiring process.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Your Workplace
Beyond that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Westville site adheres to the standards expected of a responsible South African employer.
Your Role
- Promote loyalty programmes and capture customer information lawfully
- Assist with receiving deliveries and verifying goods against invoices
- Replenish stock and rotate displays in line with promotional cycles
- Operate point-of-sale systems and process payments accurately
- Up-sell and cross-sell products in line with branch sales targets
- Monitor shrinkage indicators and flag suspicious activity
- Conduct daily cash-ups and reconcile takings against the POS report
Essential Criteria
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Any checks required by law or the specific duties will be explained during the hiring process
- Honest, dependable and security-aware in line with shrinkage controls
- Experience with stock counting and basic inventory principles
- Customer-first mindset with a friendly, approachable manner
If your CV speaks to the points above, this role is worth a closer look.