Work-Force
Applications are warmly invited for a Customer Service Representative role based in Standerton. We welcome candidates from every background across Mpumalanga who are ready to grow with us.
About This Position
The organisation is investing in its Standerton operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Mpumalanga business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Standerton team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Standerton teams, and the new Customer Service Representative will feel that from the first week.
Meet the Team
Importantly, the team you will be working with is fast-paced and energetic. Things move quickly across the Standerton office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Mpumalanga operations get busy.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Beyond that, the team structure and working relationships for this role in Standerton will be explained during the hiring process.
Diversity and Inclusion
On top of that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
Growing With Us
This role can grow with you. Strong performers in the retail jobs team in Standerton have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Standerton have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Daily Duties
- Respond to customer queries, complaints and product returns
- Promote loyalty programmes and capture customer information lawfully
- Train new team members on store procedures and product knowledge
- Assist with receiving deliveries and verifying goods against invoices
- Replenish stock and rotate displays in line with promotional cycles
- Up-sell and cross-sell products in line with branch sales targets
Who We’re Looking For
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Numerate and accurate, with attention to detail on cash-ups
- Any checks required by law or the specific duties will be explained during the hiring process
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Customer-first mindset with a friendly, approachable manner
- Experience with stock counting and basic inventory principles
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.