Work-Force
A Customer Service Representative is needed in Bethal. The role focuses on consistent delivery, accurate work and clear communication across the Mpumalanga operation.
What This Role Involves
An experienced Customer Service Representative is needed to support operations in Bethal. The role forms part of how the business keeps its retail jobs portfolio strong in Mpumalanga.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Bethal much easier.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
About Bethal
Bethal continues to grow as an employment hub in Mpumalanga, with near the Secunda petrochemical hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Many candidates already living within reach of Bethal cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Bethal, Mpumalanga.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Bethal.
Growing With Us
This role can grow with you. Strong performers in the retail jobs team in Bethal have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Bethal team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Bethal have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Diversity and Inclusion
The organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Mpumalanga, and recruitment is intended to be fair and transparent.
Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethal.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Bethal.
Notably, the Bethal office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
In addition, the rhythm rewards people who plan ahead but also pivot quickly when Mpumalanga operations throw up the unexpected.
Key Responsibilities
- Operate point-of-sale systems and process payments accurately
- Up-sell and cross-sell products in line with branch sales targets
- Support stock counts and assist with cycle-count investigations
- Monitor shrinkage indicators and flag suspicious activity
- Assist with receiving deliveries and verifying goods against invoices
- Conduct daily cash-ups and reconcile takings against the POS report
- Promote loyalty programmes and capture customer information lawfully
- Greet customers and provide a friendly, helpful in-store experience
Who We’re Looking For
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Customer-first mindset with a friendly, approachable manner
- Basic computer literacy (MS Office, email)
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Comfortable operating point-of-sale systems and handling cash
- Numerate and accurate, with attention to detail on cash-ups
- Matric / National Senior Certificate (Grade 12)
In addition, candidates who meet most of these criteria are welcome to be considered for the role.