Work-Force
Applications are warmly invited for a Customer Service Representative role based in Sandton. We welcome candidates from every background across Gauteng who are ready to grow with us.
The Role
This Customer Service Representative role has been briefed against a clear set of outcomes for Sandton. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Gauteng.
Communication runs both ways. Managers across the retail jobs team in Gauteng make time for one-to-ones, and people are expected to speak up early when something needs attention.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Sandton much easier.
The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Sandton also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
About Sandton
Sandton continues to grow as an employment hub in Gauteng, with easy access via the N1 and N14 corridors. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Sandton.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Sandton, Gauteng.
Many candidates already living within reach of Sandton cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.
Your Team
Equally, the team you will be working with is fast-paced and energetic. Things move quickly across the Sandton office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Gauteng operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Practically speaking, the team structure and working relationships for this role in Sandton will be explained during the hiring process.
Why This Role
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Sandton contributes to real outcomes for clients and colleagues across the retail jobs space in Gauteng.
Notably, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Notably, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
In addition, the Sandton office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Sandton.
Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.
Daily Duties
- Up-sell and cross-sell products in line with branch sales targets
- Monitor shrinkage indicators and flag suspicious activity
- Respond to customer queries, complaints and product returns
- Greet customers and provide a friendly, helpful in-store experience
- Train new team members on store procedures and product knowledge
- Promote loyalty programmes and capture customer information lawfully
- Replenish stock and rotate displays in line with promotional cycles
Who We’re Looking For
- Comfortable operating point-of-sale systems and handling cash
- Awareness of consumer protection and B-BBEE principles
- Any checks required by law or the specific duties will be explained during the hiring process
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Experience with stock counting and basic inventory principles
- Honest, dependable and security-aware in line with shrinkage controls
If your CV speaks to the points above, this role is worth a closer look.