Work-Force
Step into a Customer Service Representative role in Ermelo and make your mark across Mpumalanga. The team is hiring now and wants to hear from sharp, committed candidates.
About This Position
The organisation is investing in its Ermelo operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Mpumalanga business.
Communication runs both ways. Managers across the retail jobs team in Mpumalanga make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Ermelo group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
The Environment
Importantly, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ermelo site adheres to the standards expected of a responsible South African employer.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Your Role
- Prepare daily, weekly and monthly sales reports for the store manager
- Assist with receiving deliveries and verifying goods against invoices
- Operate point-of-sale systems and process payments accurately
- Train new team members on store procedures and product knowledge
- Respond to customer queries, complaints and product returns
- Keep the store, change rooms and stockroom clean and organised
What You’ll Need
- Any checks required by law or the specific duties will be explained during the hiring process
- Experience with stock counting and basic inventory principles
- Honest, dependable and security-aware in line with shrinkage controls
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Ability to work as part of a team in a fast-paced retail environment
- Customer-first mindset with a friendly, approachable manner
- Comfortable operating point-of-sale systems and handling cash
If your CV speaks to the points above, this role is worth a closer look.