Customer Service Representative

A vacancy has been confirmed for a Customer Service Representative based in Uitenhage, Eastern Cape. The successful candidate will join an established team within the retail jobs function.

Overview

This Customer Service Representative role sits within the retail jobs function in Uitenhage. It offers a defined scope, clear measures of success, and the support of an experienced team across Eastern Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Uitenhage.

Your Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Uitenhage group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

The team mix in Uitenhage reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

A Typical Day

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Uitenhage.

Equally, the Uitenhage office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

About Uitenhage

Beyond that, the role is based in Uitenhage, along the Sunshine Coast tourism belt. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Uitenhage and the broader Eastern Cape region.

Many candidates already living within reach of Uitenhage cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Uitenhage.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Uitenhage, Eastern Cape.

Why This Role

Crucially, you will join a team that values respectful collaboration, honest feedback and shared wins. The Uitenhage colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Uitenhage keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Uitenhage teams.

What You’ll Be Doing

• Replenish stock and rotate displays in line with promotional cycles
• Train new team members on store procedures and product knowledge
• Support stock counts and assist with cycle-count investigations
• Promote loyalty programmes and capture customer information lawfully
• Conduct daily cash-ups and reconcile takings against the POS report
• Respond to customer queries, complaints and product returns
• Keep the store, change rooms and stockroom clean and organised

Essential Criteria

• Visual merchandising flair or formal training is an advantage
• Basic computer literacy (MS Office, email)
• Experience with stock counting and basic inventory principles
• Awareness of consumer protection and B-BBEE principles
• Matric / National Senior Certificate (Grade 12)

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.