Work-Force
A vacancy has been confirmed for a Customer Service Representative based in Queenstown, Eastern Cape. The successful candidate will join an established team within the retail jobs function.
Overview
The organisation is investing in its Queenstown operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Eastern Cape business.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Growing With Us
Career progression here is real, not a slogan. The retail jobs space in Queenstown offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
About Queenstown
On top of that, the role is based in Queenstown, in the growing Buffalo City Metro. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.
Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Queenstown, Eastern Cape.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Queenstown.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Core Functions
- Ensure compliance with health, safety and consumer protection regulations
- Promote loyalty programmes and capture customer information lawfully
- Operate point-of-sale systems and process payments accurately
- Replenish stock and rotate displays in line with promotional cycles
- Train new team members on store procedures and product knowledge
- Prepare daily, weekly and monthly sales reports for the store manager
- Conduct daily cash-ups and reconcile takings against the POS report
- Respond to customer queries, complaints and product returns
What You’ll Need
- Experience with stock counting and basic inventory principles
- Willingness to work public holidays and end-of-month peaks
- A clear criminal record verified through approved screening providers
- Awareness of consumer protection and B-BBEE principles
- Ability to stand for long periods and work shifts including weekends
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.