Work-Force
Listing live now. Role: Customer Service Representative. Location: Virginia, Free State. The team is hiring and seeks a candidate who can step in and deliver from week one.
What This Role Involves
An experienced Customer Service Representative is needed to support operations in Virginia. The role forms part of how the business keeps its retail jobs portfolio strong in Free State.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Virginia team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Virginia teams, and the new Customer Service Representative will feel that from the first week.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
The Virginia office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Virginia.
In addition, the rhythm rewards people who plan ahead but also pivot quickly when Free State operations throw up the unexpected.
Your Future Here
Career progression here is real, not a slogan. The retail jobs space in Virginia offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Free State.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Virginia team member.
Internal mobility is encouraged. People who start in Virginia have moved into roles in other branches, specialist functions and project teams across Free State.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Diversity and Inclusion
Crucially, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Virginia.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Free State.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Virginia group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Crucially, the team mix in Virginia reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
About Virginia
Working in Virginia means a place near the Sasolburg industrial complex, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Free State region, and the Virginia office benefits from those long-standing connections.
Many candidates already living within reach of Virginia cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Virginia.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Virginia, Free State.
Key Outputs
- Maintain visual merchandising standards on the sales floor
- Replenish stock and rotate displays in line with promotional cycles
- Train new team members on store procedures and product knowledge
- Support stock counts and assist with cycle-count investigations
- Respond to customer queries, complaints and product returns
Candidate Profile
- Visual merchandising flair or formal training is an advantage
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Basic computer literacy (MS Office, email)
- Strong verbal communication skills in English; second language an advantage
- Comfortable operating point-of-sale systems and handling cash
- Customer-first mindset with a friendly, approachable manner
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.