Work-Force
Applications are warmly invited for a Customer Service Representative role based in Kuruman. We welcome candidates from every background across Northern Cape who are ready to grow with us.
About the Opportunity
The organisation is investing in its Kuruman operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Northern Cape business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Kuruman team.
Beyond that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Kuruman also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Your Workplace
Equally, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
A respectful, professional environment is the standard in Northern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Kuruman.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kuruman.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Northern Cape.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Kuruman.
In addition, the rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.
Core Functions
- Train new team members on store procedures and product knowledge
- Maintain visual merchandising standards on the sales floor
- Keep the store, change rooms and stockroom clean and organised
- Prepare daily, weekly and monthly sales reports for the store manager
- Assist with receiving deliveries and verifying goods against invoices
- Promote loyalty programmes and capture customer information lawfully
- Conduct daily cash-ups and reconcile takings against the POS report
Who We’re Looking For
- Matric / National Senior Certificate (Grade 12)
- Ability to work as part of a team in a fast-paced retail environment
- Ability to stand for long periods and work shifts including weekends
- A clear criminal record verified through approved screening providers
- Willingness to work public holidays and end-of-month peaks
- Experience with stock counting and basic inventory principles
- Customer-first mindset with a friendly, approachable manner
If your CV speaks to the points above, this role is worth a closer look.