Work-Force
This is a current vacancy. Role: Customer Service Representative. Location: Brits, North West. The team is hiring and seeks a candidate who can step in and deliver from week one.
The Role
An experienced Customer Service Representative is needed to support operations in Brits. The role forms part of how the business keeps its retail jobs portfolio strong in North West.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Brits team on trust, and the Customer Service Representative role will feel that from week one.
Notably, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Brits also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair.
Growing With Us
Practically speaking, this role can grow with you. Strong performers in the retail jobs team in Brits have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Brits have moved into roles in other branches, specialist functions and project teams across North West.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Brits team member.
About the Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Brits office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when North West operations get busy.
Crucially, the team mix in Brits reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
About Brits
Importantly, the role is based in Brits, near the Hartbeespoort tourism node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Brits and the broader North West region.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Brits.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Brits, North West.
Many candidates already living within reach of Brits cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.
Equal Opportunity
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Brits.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Brits.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Where You’ll Work
Practically speaking, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
A respectful, professional environment is the standard in North West. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Brits site adheres to the standards expected of a responsible South African employer.
Key Outputs
- Replenish stock and rotate displays in line with promotional cycles
- Maintain visual merchandising standards on the sales floor
- Support stock counts and assist with cycle-count investigations
- Monitor shrinkage indicators and flag suspicious activity
- Conduct daily cash-ups and reconcile takings against the POS report
- Respond to customer queries, complaints and product returns
- Ensure compliance with health, safety and consumer protection regulations
What You’ll Need
- Honest, dependable and security-aware in line with shrinkage controls
- Awareness of consumer protection and B-BBEE principles
- Numerate and accurate, with attention to detail on cash-ups
- Basic computer literacy (MS Office, email)
- Ability to stand for long periods and work shifts including weekends
- Strong verbal communication skills in English; second language an advantage
- Ability to work as part of a team in a fast-paced retail environment
Candidates who meet most of these criteria are welcome to be considered for the role.