Work-Force
A Customer Service Representative position is being filled in Midrand. Suitable candidates from across Gauteng are invited to submit their applications for review.
Overview
The organisation is investing in its Midrand operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Gauteng business.
Communication runs both ways. Managers across the retail jobs team in Gauteng make time for one-to-ones, and people are expected to speak up early when something needs attention.
Practically speaking, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Midrand also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Midrand.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Midrand much easier.
Your Future Here
Career progression here is real, not a slogan. The retail jobs space in Midrand offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Gauteng.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Midrand team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Midrand have moved into roles in other branches, specialist functions and project teams across Gauteng.
Based in Midrand
Midrand continues to grow as an employment hub in Gauteng, with minutes from the Sandton CBD. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Midrand.
Many candidates already living within reach of Midrand cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Midrand, Gauteng.
Your Workplace
Equally, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Equally, a respectful, professional environment is the standard in Gauteng. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Midrand site adheres to the standards expected of a responsible South African employer.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
What We Offer
Notably, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Midrand. Many colleagues across Gauteng have moved into senior roles after starting in positions just like this one.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Midrand teams.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Gauteng.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Midrand keep progressing.
About the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Midrand group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Importantly, the team mix in Midrand reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Importantly, the Midrand office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Midrand.
Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Midrand.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Midrand.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Key Responsibilities
- Support stock counts and assist with cycle-count investigations
- Respond to customer queries, complaints and product returns
- Prepare daily, weekly and monthly sales reports for the store manager
- Replenish stock and rotate displays in line with promotional cycles
- Keep the store, change rooms and stockroom clean and organised
- Assist with receiving deliveries and verifying goods against invoices
Minimum Requirements
- Comfortable operating point-of-sale systems and handling cash
- Customer-first mindset with a friendly, approachable manner
- Ability to stand for long periods and work shifts including weekends
- Strong verbal communication skills in English; second language an advantage
- Experience with stock counting and basic inventory principles
- Numerate and accurate, with attention to detail on cash-ups
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.