Control Room Operator

The organisation is recruiting a Control Room Operator for its Oudtshoorn operation. The role forms part of a wider legal and security jobs portfolio across Western Cape.

Overview

This Control Room Operator role has been briefed against a clear set of outcomes for Oudtshoorn. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across Western Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Your Future Here

Notably, this role can grow with you. Strong performers in the legal and security jobs team in Oudtshoorn have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Practically speaking, internal mobility is encouraged. People who start in Oudtshoorn have moved into roles in other branches, specialist functions and project teams across Western Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Your Workplace

Practically speaking, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Beyond that, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Western Cape.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Daily Duties

• Compile accurate occurrence books and incident reports
• Run compliance training for staff on POPIA, FICA and ethics
• Draft, review and amend commercial contracts and service agreements
• Maintain PSIRA registration and uphold the security industry code of conduct
• Coordinate with SAPS and emergency services during incidents
• Support investigations into theft, fraud and policy breaches
• Maintain FICA and KYC records in line with regulatory requirements

Minimum Requirements

• 2+ years’ relevant experience in legal or security operations
• Able to perform the essential duties of a site-based security role safely, with reasonable accommodation where applicable
• Sound ethical judgement and ability to maintain confidentiality
• Excellent attention to detail when reviewing documents and evidence
• Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
• Ability to remain calm and professional in high-pressure incidents
• Valid driver’s licence where required for the advertised duties; transport arrangements should support the scheduled shifts

If most of these boxes are ticked, you are encouraged to put your name forward.