Work-Force
Applications are warmly invited for a Control Room Operator role based in Richards Bay. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.
About the Opportunity
This Control Room Operator role has been briefed against a clear set of outcomes for Richards Bay. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across KwaZulu-Natal.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Richards Bay team on trust, and the Control Room Operator role will feel that from week one.
Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Richards Bay also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.
Stakeholders for this position include line managers, peers across the legal and security jobs team and trusted external partners. Building those relationships early makes the next twelve months in Richards Bay much easier.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Richards Bay.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Richards Bay.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Richards Bay colleagues take pride in supporting one another and in doing the legal and security jobs side of the business properly, day in and day out.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Richards Bay teams.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Richards Bay keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.
Meet the Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Richards Bay office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.
Equally, the team mix in Richards Bay reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Based in Richards Bay
Richards Bay continues to grow as an employment hub in KwaZulu-Natal, with on the Umhlanga Ridge business corridor. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Richards Bay, KwaZulu-Natal.
Many candidates already living within reach of Richards Bay cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Richards Bay.
Where You’ll Work
Beyond that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Richards Bay site adheres to the standards expected of a responsible South African employer.
A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
A Typical Day
Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Richards Bay.
On top of that, the Richards Bay office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
Your Future Here
Notably, this role can grow with you. Strong performers in the legal and security jobs team in Richards Bay have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Richards Bay team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Richards Bay have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Key Responsibilities
- Monitor CCTV systems and respond to alarms and incidents
- Coordinate with SAPS and emergency services during incidents
- Run compliance training for staff on POPIA, FICA and ethics
- Maintain PSIRA registration and uphold the security industry code of conduct
- Maintain FICA and KYC records in line with regulatory requirements
- Patrol assigned premises and conduct visible security deterrence
- Compile accurate occurrence books and incident reports
Minimum Requirements
- Sound ethical judgement and ability to maintain confidentiality
- Valid driver’s licence and own reliable transport (often required)
- Sound understanding of POPIA and applicable legal frameworks
- Clear criminal record verified through approved screening
- Computer literacy and experience with case or incident management systems
- Physical fitness for site-based security roles
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.