Control Room Operator

A Control Room Operator is needed in Queenstown. The role focuses on consistent delivery, accurate work and clear communication across the Eastern Cape operation.

About This Position

The Control Room Operator vacancy forms part of how the Queenstown branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the legal and security jobs side of the business moving forward.

Crucially, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Queenstown team on trust, and the Control Room Operator role will feel that from week one.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Queenstown.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Queenstown teams, and the new Control Room Operator will feel that from the first week.

Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Your Workplace

Equally, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Crucially, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Based in Queenstown

Working in Queenstown means a place within the Coega Industrial Development Zone, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the Queenstown office benefits from those long-standing connections.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Queenstown, Eastern Cape.

A Typical Day

Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.

Notably, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

Beyond that, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Your Future Here

This role can grow with you. Strong performers in the legal and security jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.

Equal Opportunity

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the legal and security jobs side of the business properly, day in and day out.

Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Queenstown keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Queenstown teams.

About the Team

In addition, the team you will be working with is fast-paced and energetic. Things move quickly across the Queenstown office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Practically speaking, the team mix in Queenstown reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Core Functions

• Maintain FICA and KYC records in line with regulatory requirements
• Maintain PSIRA registration and uphold the security industry code of conduct
• Liaise with the Sheriff, Master’s Office and external counsel
• Coordinate with SAPS and emergency services during incidents
• Track legal and regulatory changes and advise the business on impact

Essential Criteria

• Willingness to work shifts, weekends and public holidays as required
• Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
• Strong report-writing skills with accurate, factual content
• Active PSIRA registration at the appropriate grade for security roles
• Ability to remain calm and professional in high-pressure incidents
• Sound ethical judgement and ability to maintain confidentiality

Candidates who meet most of these criteria are welcome to be considered for the role.