Work-Force
The organisation is recruiting a Control Room Operator for its Christiana operation. The role forms part of a wider legal and security jobs portfolio across North West.
About This Position
Importantly, the Control Room Operator vacancy forms part of how the Christiana branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the legal and security jobs side of the business moving forward.
On top of that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Control Room Operator taking on this position.
Stakeholders for this position include line managers, peers across the legal and security jobs team and trusted external partners. Building those relationships early makes the next twelve months in Christiana much easier.
Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair.
On top of that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Christiana also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Growing With Us
Career progression here is real, not a slogan. The legal and security jobs space in Christiana offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in North West.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Christiana team member.
Internal mobility is encouraged. People who start in Christiana have moved into roles in other branches, specialist functions and project teams across North West.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Where You’ll Work
Crucially, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.
A respectful, professional environment is the standard in North West. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Christiana site adheres to the standards expected of a responsible South African employer.
Our Commitment to Transformation
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Christiana.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Christiana.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Meet the Team
Beyond that, the team you will be working with is fast-paced and energetic. Things move quickly across the Christiana office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when North West operations get busy.
Notably, the team mix in Christiana reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
What Your Day Looks Like
Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Christiana.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.
Importantly, the Christiana office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Why This Role
Beyond that, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in legal and security jobs from your base in Christiana. Many colleagues across North West have moved into senior roles after starting in positions just like this one.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Christiana teams.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Christiana keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in North West.
Your Role
- Liaise with the Sheriff, Master’s Office and external counsel
- Maintain FICA and KYC records in line with regulatory requirements
- Support investigations into theft, fraud and policy breaches
- Compile accurate occurrence books and incident reports
- Monitor CCTV systems and respond to alarms and incidents
- Coordinate with SAPS and emergency services during incidents
- Patrol assigned premises and conduct visible security deterrence
Minimum Requirements
- 2+ years’ relevant experience in legal or security operations
- Willingness to work shifts, weekends and public holidays as required
- Strong written and verbal communication skills
- Strong report-writing skills with accurate, factual content
- Clear criminal record verified through approved screening
- Sound understanding of POPIA and applicable legal frameworks
- Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
Candidates who meet most of these criteria are welcome to be considered for the role.