Control Room Operator

Posted recently. Role: Control Room Operator. Location: Bethlehem, Free State. The team is hiring and seeks a candidate who can step in and deliver from week one.

The Role

This Control Room Operator role has been briefed against a clear set of outcomes for Bethlehem. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across Free State.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.

Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Bethlehem teams, and the new Control Room Operator will feel that from the first week.

Equal Opportunity

The organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethlehem.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Free State.

What We Offer

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Bethlehem contributes to real outcomes for clients and colleagues across the legal and security jobs space in Free State.

Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Bethlehem keep progressing.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Free State.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Bethlehem teams.

Your Workplace

Crucially, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

A respectful, professional environment is the standard in Free State. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Bethlehem site adheres to the standards expected of a responsible South African employer.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Your Future Here

Beyond that, this role can grow with you. Strong performers in the legal and security jobs team in Bethlehem have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Importantly, internal mobility is encouraged. People who start in Bethlehem have moved into roles in other branches, specialist functions and project teams across Free State.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Bethlehem team member.

About Bethlehem

Bethlehem continues to grow as an employment hub in Free State, with along the N1 central corridor. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Bethlehem, Free State.

Many candidates already living within reach of Bethlehem cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Bethlehem.

About the Team

You will join a tight-knit, collaborative team that knows the legal and security jobs side of the business inside out. The Bethlehem group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Importantly, the team mix in Bethlehem reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Key Outputs

• Compile accurate occurrence books and incident reports
• Draft, review and amend commercial contracts and service agreements
• Support investigations into theft, fraud and policy breaches
• Track legal and regulatory changes and advise the business on impact
• Maintain FICA and KYC records in line with regulatory requirements
• Maintain PSIRA registration and uphold the security industry code of conduct

Minimum Requirements

• Ability to remain calm and professional in high-pressure incidents
• 2+ years’ relevant experience in legal or security operations
• Strong report-writing skills with accurate, factual content
• Active PSIRA registration at the appropriate grade for security roles
• Sound ethical judgement and ability to maintain confidentiality
• Willingness to work shifts, weekends and public holidays as required
• Clear criminal record verified through approved screening

Candidates who meet most of these criteria are welcome to be considered for the role.