Control Room Operator

A vacancy has been confirmed for a Control Room Operator based in Umhlanga, KwaZulu-Natal. The successful candidate will join an established team within the legal and security jobs function.

The Role

This Control Room Operator role has been briefed against a clear set of outcomes for Umhlanga. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across KwaZulu-Natal.

The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Control Room Operator taking on this position.

In addition, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Umhlanga also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

About Umhlanga

Working in Umhlanga means a place near the Berea office node, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Umhlanga office benefits from those long-standing connections.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Umhlanga, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Umhlanga.

Many candidates already living within reach of Umhlanga cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Where You’ll Work

Beyond that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

In addition, a respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Umhlanga site adheres to the standards expected of a responsible South African employer.

Your Future Here

Career progression here is real, not a slogan. The legal and security jobs space in Umhlanga offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.

Beyond that, internal mobility is encouraged. People who start in Umhlanga have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Umhlanga team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Equal Opportunity

Beyond that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.

Daily Duties

• Liaise with the Sheriff, Master’s Office and external counsel
• Manage matter files, court diaries and litigation deadlines
• Support investigations into theft, fraud and policy breaches
• Run compliance training for staff on POPIA, FICA and ethics
• Maintain PSIRA registration and uphold the security industry code of conduct

Candidate Profile

• Strong report-writing skills with accurate, factual content
• Willingness to work shifts, weekends and public holidays as required
• Clear criminal record verified through approved screening
• Strong written and verbal communication skills
• Physical fitness for site-based security roles
• Sound ethical judgement and ability to maintain confidentiality
• Excellent attention to detail when reviewing documents and evidence

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.