Work-Force
A Control Room Operator is needed in Douglas. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.
About the Opportunity
The organisation is investing in its Douglas operation, and this Control Room Operator position reflects that commitment. The successful candidate will work across the legal and security jobs function and contribute to the wider Northern Cape business.
On top of that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Control Room Operator taking on this position.
Stakeholders for this position include line managers, peers across the legal and security jobs team and trusted external partners. Building those relationships early makes the next twelve months in Douglas much easier.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Douglas.
About the Team
In addition, the team you will be working with is fast-paced and energetic. Things move quickly across the Douglas office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.
On top of that, the team structure and working relationships for this role in Douglas will be explained during the hiring process.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Your Future Here
This role can grow with you. Strong performers in the legal and security jobs team in Douglas have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Internal mobility is encouraged. People who start in Douglas have moved into roles in other branches, specialist functions and project teams across Northern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Douglas team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
What We Offer
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Douglas contributes to real outcomes for clients and colleagues across the legal and security jobs space in Northern Cape.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Importantly, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Your Workplace
In addition, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.
Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Douglas site adheres to the standards expected of a responsible South African employer.
Notably, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Northern Cape.
Equal Opportunity
Practically speaking, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Douglas.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.
Core Functions
- Manage matter files, court diaries and litigation deadlines
- Compile accurate occurrence books and incident reports
- Support investigations into theft, fraud and policy breaches
- Conduct legal research and prepare opinions for the legal team
- Maintain PSIRA registration and uphold the security industry code of conduct
- Operate access control points and verify visitor credentials
- Conduct searches and inspections in line with site procedures
- Coordinate with SAPS and emergency services during incidents
Minimum Requirements
- Excellent attention to detail when reviewing documents and evidence
- Any checks required by law or the specific duties will be explained during the hiring process
- Sound understanding of POPIA and applicable legal frameworks
- Ability to remain calm and professional in high-pressure incidents
- Valid driver’s licence where required for the advertised duties; transport arrangements should support the scheduled shifts
- Sound ethical judgement and ability to maintain confidentiality
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.