Concierge

Listing live now. We believe great workplaces are built on great people. We are looking for a Concierge in Mdantsane, and we encourage applicants from across Eastern Cape to consider this opportunity.

The Role

The Concierge vacancy forms part of how the Mdantsane branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Mdantsane.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Mdantsane teams, and the new Concierge will feel that from the first week.

About the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Mdantsane group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

On top of that, the team structure and working relationships for this role in Mdantsane will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

On top of that, the Mdantsane office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Mdantsane.

Notably, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

Where You’ll Work

In addition, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Practically speaking, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mdantsane site adheres to the standards expected of a responsible South African employer.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Why Join Us

Importantly, you will join a team that values respectful collaboration, honest feedback and shared wins. The Mdantsane colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Equal Opportunity

Crucially, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Eastern Cape, and recruitment is intended to be fair and transparent.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mdantsane.

Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Key Outputs

• Take orders accurately and deliver food and beverages to standard
• Train casual staff on service standards and SOPs
• Promote menu items, daily specials and loyalty programmes
• Support events, banquets and conference operations
• Maintain cleanliness in front-of-house and back-of-house areas
• Drive guest satisfaction scores and online review ratings

What You’ll Need

• Team player who can work collaboratively across departments
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Good verbal communication skills needed for guest service; additional languages are an advantage
• Strong customer service orientation and warm guest interaction
• Matric / National Senior Certificate (Grade 12)

If most of these boxes are ticked, you are encouraged to put your name forward.