Concierge

A Concierge is needed in Lephalale. The role focuses on consistent delivery, accurate work and clear communication across the Limpopo operation.

The Role

The organisation is investing in its Lephalale operation, and this Concierge position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Limpopo business.

Equally, the role suits a candidate who values consistency and clear communication. The Lephalale operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Internal documentation, process notes and shared playbooks make it easier for the Concierge to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Notably, the Lephalale office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Importantly, the rhythm rewards people who plan ahead but also pivot quickly when Limpopo operations throw up the unexpected.

Meet the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Lephalale group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

In addition, the team mix in Lephalale reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Your Role

• Promote menu items, daily specials and loyalty programmes
• Maintain cleanliness in front-of-house and back-of-house areas
• Operate point-of-sale systems and reconcile end-of-shift takings
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Set up rooms, function venues and outlets ahead of guest arrivals
• Coordinate with kitchen, housekeeping and front-office teams
• Support events, banquets and conference operations
• Respond promptly to guest requests, complaints and special needs

Minimum Requirements

• 1-3 years’ experience in a similar hospitality environment
• Sound knowledge of food safety and HACCP principles
• Genuine passion for hospitality, food and creating memorable experiences
• Ability to work shifts, weekends and public holidays
• Matric / National Senior Certificate (Grade 12)
• Strong customer service orientation and warm guest interaction
• Physically able to stand for long periods in a fast-paced environment

Candidates who meet most of these criteria are welcome to be considered for the role.