Concierge

This is a current vacancy. A Concierge is needed in Westville. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.

The Role

On top of that, this Concierge role has been briefed against a clear set of outcomes for Westville. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across KwaZulu-Natal.

Communication runs both ways. Managers across the hospitality jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Westville.

Quality is everyone’s job. Whether the Concierge is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Your Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Westville group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

The team mix in Westville reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Why This Role

Practically speaking, you will join a team that values respectful collaboration, honest feedback and shared wins. The Westville colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Westville keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Westville teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Day in the Life

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Crucially, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

On top of that, the Westville office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Westville.

Your Workplace

Importantly, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Westville site adheres to the standards expected of a responsible South African employer.

Our Commitment to Transformation

Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Westville.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Westville.

Key Outputs

• Support events, banquets and conference operations
• Maintain cleanliness in front-of-house and back-of-house areas
• Coordinate with kitchen, housekeeping and front-office teams
• Promote menu items, daily specials and loyalty programmes
• Respond promptly to guest requests, complaints and special needs
• Train casual staff on service standards and SOPs
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Manage stock, breakages and consumables for your section

Who We’re Looking For

• Ability to work shifts, weekends and public holidays
• Physically able to stand for long periods in a fast-paced environment
• Strong customer service orientation and warm guest interaction
• 1-3 years’ experience in a similar hospitality environment
• Team player who can work collaboratively across departments

Candidates who meet most of these criteria are welcome to be considered for the role.