Work-Force
Call Centre Consultant opportunity in Cape Town, Western Cape.
We are looking for a Call Centre Consultant in the Client Service Department to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters’ self-service tools.
Key Responsibilities
To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat Ensure timely and professional responses, updates and resolution to client queries, managing their expectations These include, but are not limited to, queries related to payments, account balances, retention, etc Maintain high levels of quality by adhering to company standards and best practice Achieve clearly communicated performance targets Educating and referring clients to the self-service client portal as well as appropriate additional products. Key
Requirements
1 year of Client Service Experience Matric certificate or equivalent qualification Relevant Diploma/Degree advantageous Excellent verbal and written communication skills Excellent problem-solving skills Empathy and compassion Calm under pressure Positive attitude Favourable credit record