Work-Force
The organisation is recruiting a Branch Manager for its Ballito operation. The role forms part of a wider retail jobs portfolio across KwaZulu-Natal.
Overview
Notably, the Branch Manager vacancy forms part of how the Ballito branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Ballito.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Ballito group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Based in Ballito
Ballito continues to grow as an employment hub in KwaZulu-Natal, with within the Pietermaritzburg administrative centre. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ballito.
Many candidates already living within reach of Ballito cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Core Functions
- Respond to customer queries, complaints and product returns
- Promote loyalty programmes and capture customer information lawfully
- Prepare daily, weekly and monthly sales reports for the store manager
- Maintain visual merchandising standards on the sales floor
- Greet customers and provide a friendly, helpful in-store experience
Candidate Profile
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Any checks required by law or the specific duties will be explained during the hiring process
- Matric / National Senior Certificate (Grade 12)
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Ability to work as part of a team in a fast-paced retail environment
- Honest, dependable and security-aware in line with shrinkage controls
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
If most of these boxes are ticked, you are encouraged to put your name forward.