Concierge

Applications are warmly invited for a Concierge role based in Pietermaritzburg. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.

About This Position

The Concierge vacancy forms part of how the Pietermaritzburg branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Pietermaritzburg also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

What Your Day Looks Like

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Notably, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Pietermaritzburg.

Career Growth

This role can grow with you. Strong performers in the hospitality jobs team in Pietermaritzburg have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Pietermaritzburg team member.

Meet the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Pietermaritzburg group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Key Responsibilities

• Take orders accurately and deliver food and beverages to standard
• Promote menu items, daily specials and loyalty programmes
• Comply with food safety, hygiene and health regulations at all times
• Drive guest satisfaction scores and online review ratings
• Coordinate with kitchen, housekeeping and front-office teams
• Operate point-of-sale systems and reconcile end-of-shift takings

Candidate Profile

• Contactable references may be requested during the hiring process
• 1-3 years’ experience in a similar hospitality environment
• Strong customer service orientation and warm guest interaction
• Ability to work shifts, weekends and public holidays
• Team player who can work collaboratively across departments
• Genuine passion for hospitality, food and creating memorable experiences
• Sound knowledge of food safety and HACCP principles

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.