Work-Force
This is a current vacancy. Role: Customer Service Representative. Location: Sandton, Gauteng. The team is hiring and seeks a candidate who can step in and deliver from week one.
About the Opportunity
The Customer Service Representative vacancy forms part of how the Sandton branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
Practically speaking, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Customer Service Representative taking on this position.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Sandton.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Equal Opportunity
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Sandton.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Gauteng.
On top of that, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Sandton.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Where You’ll Work
On top of that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Gauteng.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Sandton site adheres to the standards expected of a responsible South African employer.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Career Growth
Career progression for this retail jobs role in Sandton depends on the hiring organisation’s policies, role requirements and business needs in Gauteng.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Sandton team member.
In addition, internal mobility is encouraged. People who start in Sandton have moved into roles in other branches, specialist functions and project teams across Gauteng.
Based in Sandton
Sandton continues to grow as an employment hub in Gauteng, with well-connected by Gautrain and major arterials. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Sandton, Gauteng.
Many candidates already living within reach of Sandton cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Sandton.
Your Role
- Monitor shrinkage indicators and flag suspicious activity
- Greet customers and provide a friendly, helpful in-store experience
- Assist with receiving deliveries and verifying goods against invoices
- Keep the store, change rooms and stockroom clean and organised
- Maintain visual merchandising standards on the sales floor
- Conduct daily cash-ups and reconcile takings against the POS report
- Prepare daily, weekly and monthly sales reports for the store manager
- Respond to customer queries, complaints and product returns
What You’ll Need
- Matric / National Senior Certificate (Grade 12)
- Honest, dependable and security-aware in line with shrinkage controls
- Basic computer literacy (MS Office, email)
- Numerate and accurate, with attention to detail on cash-ups
- Customer-first mindset with a friendly, approachable manner
- Visual merchandising flair or formal training is an advantage
- Experience with stock counting and basic inventory principles
If most of these boxes are ticked, you are encouraged to put your name forward.