Lodge Manager

Whether you are an experienced Lodge Manager or stepping into the role for the first time, there is space for you in Port Shepstone. The team hires on merit and across communities in KwaZulu-Natal.

The Role

This Lodge Manager role has been briefed against a clear set of outcomes for Port Shepstone. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across KwaZulu-Natal.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Port Shepstone team.

Internal documentation, process notes and shared playbooks make it easier for the Lodge Manager to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Port Shepstone much easier.

Why Join Us

The hiring organisation may provide onboarding or skills development for this hospitality jobs role in Port Shepstone; the available support will be confirmed in the final vacancy details for KwaZulu-Natal.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Importantly, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Working in Port Shepstone

Crucially, the role is based in Port Shepstone, near the Berea office node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Port Shepstone and the broader KwaZulu-Natal region.

Many candidates already living within reach of Port Shepstone cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Port Shepstone.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Port Shepstone, KwaZulu-Natal.

Equal Opportunity

Practically speaking, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across KwaZulu-Natal, and recruitment is intended to be fair and transparent.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

On top of that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Port Shepstone.

Meet the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Port Shepstone group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Equally, the team structure and working relationships for this role in Port Shepstone will be explained during the hiring process.

Where You’ll Work

Notably, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Notably, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Port Shepstone site adheres to the standards expected of a responsible South African employer.

Key Responsibilities

• Drive guest satisfaction scores and online review ratings
• Take orders accurately and deliver food and beverages to standard
• Promote menu items, daily specials and loyalty programmes
• Manage stock, breakages and consumables for your section
• Coordinate with kitchen, housekeeping and front-office teams
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Operate point-of-sale systems and reconcile end-of-shift takings

Who We’re Looking For

• Sound knowledge of food safety and HACCP principles
• Awareness of tourism grading and quality expectations
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Ability to work shifts, weekends and public holidays
• Relevant hospitality qualification or culinary diploma (advantageous)

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.