Work-Force
A Customer Service Representative position is being filled in Mossel Bay. Suitable candidates from across Western Cape are invited to submit their applications for review.
About This Position
This Customer Service Representative role sits within the retail jobs function in Mossel Bay. It offers a defined scope, clear measures of success, and the support of an experienced team across Western Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Mossel Bay team on trust, and the Customer Service Representative role will feel that from week one.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
The Environment
In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mossel Bay site adheres to the standards expected of a responsible South African employer.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Mossel Bay.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.
Daily Duties
- Greet customers and provide a friendly, helpful in-store experience
- Replenish stock and rotate displays in line with promotional cycles
- Keep the store, change rooms and stockroom clean and organised
- Up-sell and cross-sell products in line with branch sales targets
- Monitor shrinkage indicators and flag suspicious activity
- Ensure compliance with health, safety and consumer protection regulations
Minimum Requirements
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Comfortable operating point-of-sale systems and handling cash
- Awareness of consumer protection and B-BBEE principles
- Willingness to work public holidays and end-of-month peaks
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Matric / National Senior Certificate (Grade 12)
If your CV speaks to the points above, this role is worth a closer look.