Housekeeping Supervisor

Whether you are an experienced Housekeeping Supervisor or stepping into the role for the first time, there is space for you in Queenstown. The team hires on merit and across communities in Eastern Cape.

About the Opportunity

The organisation is investing in its Queenstown operation, and this Housekeeping Supervisor position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Queenstown team.

Quality is everyone’s job. Whether the Housekeeping Supervisor is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Queenstown.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Queenstown teams, and the new Housekeeping Supervisor will feel that from the first week.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

On top of that, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Queenstown contributes to real outcomes for clients and colleagues across the hospitality jobs space in Eastern Cape.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Practically speaking, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Your Workplace

On top of that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Importantly, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Queenstown.

Beyond that, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

About Queenstown

Queenstown continues to grow as an employment hub in Eastern Cape, with within the Coega Industrial Development Zone. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Growing With Us

This role can grow with you. Strong performers in the hospitality jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.

Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

Your Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

In addition, the team structure and working relationships for this role in Queenstown will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Your Role

• Take orders accurately and deliver food and beverages to standard
• Comply with food safety, hygiene and health regulations at all times
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Operate point-of-sale systems and reconcile end-of-shift takings
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Support events, banquets and conference operations
• Respond promptly to guest requests, complaints and special needs

Essential Criteria

• Contactable references may be requested during the hiring process
• Awareness of tourism grading and quality expectations
• Strong customer service orientation and warm guest interaction
• Computer literacy and experience with POS systems
• Genuine passion for hospitality, food and creating memorable experiences
• Matric / National Senior Certificate (Grade 12)
• Team player who can work collaboratively across departments

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.