Work-Force
A Front Office Receptionist is needed in Douglas. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.
About the Opportunity
The organisation is investing in its Douglas operation, and this Front Office Receptionist position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Northern Cape business.
Equally, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Douglas team on trust, and the Front Office Receptionist role will feel that from week one.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Douglas.
Our Commitment to Transformation
On top of that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Crucially, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Career Growth
This role can grow with you. Strong performers in the hospitality jobs team in Douglas have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Douglas team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Key Responsibilities
- Drive guest satisfaction scores and online review ratings
- Set up rooms, function venues and outlets ahead of guest arrivals
- Coordinate with kitchen, housekeeping and front-office teams
- Operate point-of-sale systems and reconcile end-of-shift takings
- Promote menu items, daily specials and loyalty programmes
- Prepare and present food in line with kitchen recipes and standards
- Support events, banquets and conference operations
- Take orders accurately and deliver food and beverages to standard
Minimum Requirements
- Genuine passion for hospitality, food and creating memorable experiences
- Contactable references may be requested during the hiring process
- Computer literacy and experience with POS systems
- Relevant hospitality qualification or culinary diploma (advantageous)
- Awareness of tourism grading and quality expectations
- Sound knowledge of food safety and HACCP principles
- Ability to work shifts, weekends and public holidays
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.