Front Office Receptionist

Listing live now. We believe great workplaces are built on great people. We are looking for a Front Office Receptionist in Durban, and we encourage applicants from across KwaZulu-Natal to consider this opportunity.

Overview

The Front Office Receptionist position is part of an ongoing recruitment drive across KwaZulu-Natal. The brief has been shaped carefully, with a focus on delivery in Durban and across the hospitality jobs space.

Communication runs both ways. Managers across the hospitality jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Durban much easier.

Internal documentation, process notes and shared playbooks make it easier for the Front Office Receptionist to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Your Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Durban group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Practically speaking, the team structure and working relationships for this role in Durban will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Future Here

Career progression for this hospitality jobs role in Durban depends on the hiring organisation’s policies, role requirements and business needs in KwaZulu-Natal.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Durban team member.

Importantly, internal mobility is encouraged. People who start in Durban have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Equal Opportunity

Equally, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

Crucially, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Based in Durban

Practically speaking, the role is based in Durban, within the Pietermaritzburg administrative centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Durban and the broader KwaZulu-Natal region.

Many candidates already living within reach of Durban cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Durban, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Durban.

Key Responsibilities

• Coordinate with kitchen, housekeeping and front-office teams
• Train casual staff on service standards and SOPs
• Maintain cleanliness in front-of-house and back-of-house areas
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Comply with food safety, hygiene and health regulations at all times
• Prepare and present food in line with kitchen recipes and standards
• Set up rooms, function venues and outlets ahead of guest arrivals

Minimum Requirements

• Team player who can work collaboratively across departments
• Contactable references may be requested during the hiring process
• Ability to work shifts, weekends and public holidays
• Strong customer service orientation and warm guest interaction
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Genuine passion for hospitality, food and creating memorable experiences

Equally, candidates who meet most of these criteria are welcome to be considered for the role.