Work-Force
Whether you are an experienced Customer Service Representative or stepping into the role for the first time, there is space for you in Burgersfort. The team hires on merit and across communities in Limpopo.
About This Position
This Customer Service Representative role sits within the retail jobs function in Burgersfort. It offers a defined scope, clear measures of success, and the support of an experienced team across Limpopo.
The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Customer Service Representative taking on this position.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Career Growth
In addition, this role can grow with you. Strong performers in the retail jobs team in Burgersfort have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Importantly, internal mobility is encouraged. People who start in Burgersfort have moved into roles in other branches, specialist functions and project teams across Limpopo.
Where You’ll Work
Importantly, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Importantly, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Limpopo.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Key Responsibilities
- Conduct daily cash-ups and reconcile takings against the POS report
- Greet customers and provide a friendly, helpful in-store experience
- Assist with receiving deliveries and verifying goods against invoices
- Respond to customer queries, complaints and product returns
- Prepare daily, weekly and monthly sales reports for the store manager
Essential Criteria
- Any checks required by law or the specific duties will be explained during the hiring process
- Customer-first mindset with a friendly, approachable manner
- Willingness to work public holidays and end-of-month peaks
- Experience with stock counting and basic inventory principles
- Honest, dependable and security-aware in line with shrinkage controls
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.