Work-Force
Whether you are an experienced Customer Service Representative or stepping into the role for the first time, there is space for you in Sabie. The team hires on merit and across communities in Mpumalanga.
About This Position
This Customer Service Representative role sits within the retail jobs function in Sabie. It offers a defined scope, clear measures of success, and the support of an experienced team across Mpumalanga.
The role suits a candidate who values consistency and clear communication. The Sabie operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Sabie also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Sabie teams, and the new Customer Service Representative will feel that from the first week.
Where You’ll Work
Beyond that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Practically speaking, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Mpumalanga.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Sabie site adheres to the standards expected of a responsible South African employer.
Our Commitment to Transformation
Crucially, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Sabie.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Sabie group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
In addition, the team structure and working relationships for this role in Sabie will be explained during the hiring process.
Your Future Here
Career progression for this retail jobs role in Sabie depends on the hiring organisation’s policies, role requirements and business needs in Mpumalanga.
Internal mobility is encouraged. People who start in Sabie have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Sabie team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Core Functions
- Support stock counts and assist with cycle-count investigations
- Respond to customer queries, complaints and product returns
- Replenish stock and rotate displays in line with promotional cycles
- Promote loyalty programmes and capture customer information lawfully
- Prepare daily, weekly and monthly sales reports for the store manager
- Operate point-of-sale systems and process payments accurately
- Monitor shrinkage indicators and flag suspicious activity
What You’ll Need
- Comfortable operating point-of-sale systems and handling cash
- Experience with stock counting and basic inventory principles
- Customer-first mindset with a friendly, approachable manner
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Numerate and accurate, with attention to detail on cash-ups
Candidates who meet most of these criteria are welcome to be considered for the role.