Guest Relations Officer

The organisation is recruiting a Guest Relations Officer for its George operation. The role forms part of a wider hospitality jobs portfolio across Western Cape.

The Role

This Guest Relations Officer role has been briefed against a clear set of outcomes for George. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Western Cape.

Notably, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its George team on trust, and the Guest Relations Officer role will feel that from week one.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in George.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its George teams, and the new Guest Relations Officer will feel that from the first week.

Growing With Us

Beyond that, this role can grow with you. Strong performers in the hospitality jobs team in George have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in George have moved into roles in other branches, specialist functions and project teams across Western Cape.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every George team member.

Why This Role

Equally, the hiring organisation may provide onboarding or skills development for this hospitality jobs role in George; the available support will be confirmed in the final vacancy details for Western Cape.

Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

About George

In addition, the role is based in George, within reach of Century City. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across George and the broader Western Cape region.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around George.

Candidates should review the listed location, schedule and travel requirements before applying for this role in George, Western Cape.

Many candidates already living within reach of George cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.

Your Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The George group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

On top of that, the team structure and working relationships for this role in George will be explained during the hiring process.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in George.

Crucially, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in George.

Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What You’ll Be Doing

• Prepare and present food in line with kitchen recipes and standards
• Maintain cleanliness in front-of-house and back-of-house areas
• Take orders accurately and deliver food and beverages to standard
• Promote menu items, daily specials and loyalty programmes
• Drive guest satisfaction scores and online review ratings
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Train casual staff on service standards and SOPs

Candidate Profile

• Sound knowledge of food safety and HACCP principles
• Team player who can work collaboratively across departments
• Ability to work shifts, weekends and public holidays
• Matric / National Senior Certificate (Grade 12)
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Genuine passion for hospitality, food and creating memorable experiences
• 1-3 years’ experience in a similar hospitality environment

If your CV speaks to the points above, this role is worth a closer look.