Work-Force
An opportunity has arisen for a Branch Manager in Queenstown. Suitably qualified candidates from across Eastern Cape are invited to apply.
About This Position
The Branch Manager position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Queenstown and across the retail jobs space.
Notably, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Queenstown team on trust, and the Branch Manager role will feel that from week one.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Queenstown teams, and the new Branch Manager will feel that from the first week.
Equally, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Growing With Us
This role can grow with you. Strong performers in the retail jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.
Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
In addition, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Diversity and Inclusion
Equally, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Eastern Cape, and recruitment is intended to be fair and transparent.
Beyond that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
On top of that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Key Responsibilities
- Up-sell and cross-sell products in line with branch sales targets
- Monitor shrinkage indicators and flag suspicious activity
- Prepare daily, weekly and monthly sales reports for the store manager
- Ensure compliance with health, safety and consumer protection regulations
- Respond to customer queries, complaints and product returns
- Operate point-of-sale systems and process payments accurately
Who We’re Looking For
- Experience with stock counting and basic inventory principles
- Willingness to work public holidays and end-of-month peaks
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Matric / National Senior Certificate (Grade 12)
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
If most of these boxes are ticked, you are encouraged to put your name forward.