Work-Force
Looking for your next move as a Customer Service Representative in Hazyview? A role has just opened that gives you real responsibility and a clear path forward in Mpumalanga.
About the Opportunity
An experienced Customer Service Representative is needed to support operations in Hazyview. The role forms part of how the business keeps its retail jobs portfolio strong in Mpumalanga.
The role suits a candidate who values consistency and clear communication. The Hazyview operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Hazyview.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Growing With Us
This role can grow with you. Strong performers in the retail jobs team in Hazyview have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Hazyview team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Equally, internal mobility is encouraged. People who start in Hazyview have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Where You’ll Work
Beyond that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Hazyview site adheres to the standards expected of a responsible South African employer.
Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Mpumalanga.
Working in Hazyview
Importantly, the role is based in Hazyview, close to the Komatipoort border post. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Hazyview and the broader Mpumalanga region.
Many candidates already living within reach of Hazyview cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Hazyview.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Hazyview, Mpumalanga.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when Mpumalanga operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hazyview.
On top of that, the Hazyview office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Why Join Us
You will join a team that values respectful collaboration, honest feedback and shared wins. The Hazyview colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
On top of that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Key Responsibilities
- Respond to customer queries, complaints and product returns
- Monitor shrinkage indicators and flag suspicious activity
- Up-sell and cross-sell products in line with branch sales targets
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Replenish stock and rotate displays in line with promotional cycles
- Maintain visual merchandising standards on the sales floor
Minimum Requirements
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Ability to work as part of a team in a fast-paced retail environment
- Honest, dependable and security-aware in line with shrinkage controls
- Matric / National Senior Certificate (Grade 12)
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Any checks required by law or the specific duties will be explained during the hiring process
Crucially, candidates who meet most of these criteria are welcome to be considered for the role.