Control Room Operator

Role: Control Room Operator. Location: Queenstown, Eastern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.

What This Role Involves

The Control Room Operator position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Queenstown and across the legal and security jobs space.

Communication runs both ways. Managers across the legal and security jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.

Beyond that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Stakeholders for this position include line managers, peers across the legal and security jobs team and trusted external partners. Building those relationships early makes the next twelve months in Queenstown much easier.

Meet the Team

Notably, the team you will be working with is fast-paced and energetic. Things move quickly across the Queenstown office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.

Practically speaking, the team structure and working relationships for this role in Queenstown will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

A Typical Day

Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

Importantly, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

The Environment

Beyond that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the legal and security jobs side of the business properly, day in and day out.

In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Notably, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Equal Opportunity

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Queenstown.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

In addition, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

Daily Duties

• Maintain FICA and KYC records in line with regulatory requirements
• Conduct legal research and prepare opinions for the legal team
• Track legal and regulatory changes and advise the business on impact
• Coordinate with SAPS and emergency services during incidents
• Monitor CCTV systems and respond to alarms and incidents
• Manage matter files, court diaries and litigation deadlines
• Patrol assigned premises and conduct visible security deterrence

Essential Criteria

• Excellent attention to detail when reviewing documents and evidence
• Strong written and verbal communication skills
• Ability to remain calm and professional in high-pressure incidents
• Any checks required by law or the specific duties will be explained during the hiring process
• Computer literacy and experience with case or incident management systems
• Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
• Sound ethical judgement and ability to maintain confidentiality

If most of these boxes are ticked, you are encouraged to put your name forward.