Work-Force
This is a current vacancy. We believe great workplaces are built on great people. We are looking for a Guest Relations Officer in George, and we encourage applicants from across Western Cape to consider this opportunity.
The Role
The organisation is investing in its George operation, and this Guest Relations Officer position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Western Cape business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the George team.
Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Why Join Us
You will join a team that values respectful collaboration, honest feedback and shared wins. The George colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the George teams.
Working in George
Working in George means a place near the V&A Waterfront precinct, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Western Cape region, and the George office benefits from those long-standing connections.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in George, Western Cape.
Many candidates already living within reach of George cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.
Day in the Life
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Crucially, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.
Notably, the George office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
What You’ll Be Doing
- Maintain the required uniform and presentation standards during all shifts
- Set up rooms, function venues and outlets ahead of guest arrivals
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Train casual staff on service standards and SOPs
- Manage stock, breakages and consumables for your section
- Coordinate with kitchen, housekeeping and front-office teams
Minimum Requirements
- Sound knowledge of food safety and HACCP principles
- Strong customer service orientation and warm guest interaction
- 1-3 years’ experience in a similar hospitality environment
- Clear criminal record and contactable references
- Genuine passion for hospitality, food and creating memorable experiences
- Awareness of tourism grading and quality expectations
Candidates who meet most of these criteria are welcome to be considered for the role.