Work-Force
A vacancy has been confirmed for a Front Office Receptionist based in East London, Eastern Cape. The successful candidate will join an established team within the hospitality jobs function.
About the Opportunity
An experienced Front Office Receptionist is needed to support operations in East London. The role forms part of how the business keeps its hospitality jobs portfolio strong in Eastern Cape.
The role suits a candidate who values consistency and clear communication. The East London operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Quality is everyone’s job. Whether the Front Office Receptionist is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in East London.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Career Growth
This role can grow with you. Strong performers in the hospitality jobs team in East London have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every East London team member.
Based in East London
Equally, the role is based in East London, near the Mthatha regional service centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across East London and the broader Eastern Cape region.
Many candidates already living within reach of East London cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around East London.
What You’ll Be Doing
- Comply with food safety, hygiene and health regulations at all times
- Operate point-of-sale systems and reconcile end-of-shift takings
- Respond promptly to guest requests, complaints and special needs
- Drive guest satisfaction scores and online review ratings
- Maintain cleanliness in front-of-house and back-of-house areas
- Maintain the required uniform and presentation standards during all shifts
Essential Criteria
- Relevant hospitality qualification or culinary diploma (advantageous)
- Willing to follow the company’s uniform and grooming policy on shift
- Matric / National Senior Certificate (Grade 12)
- Ability to work shifts, weekends and public holidays
- Good verbal communication skills in English; second language an advantage
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.