Work-Force
Listing live now. We believe great workplaces are built on great people. We are looking for a Lodge Manager in East London, and we encourage applicants from across Eastern Cape to consider this opportunity.
What This Role Involves
The organisation is investing in its East London operation, and this Lodge Manager position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.
Equally, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its East London team on trust, and the Lodge Manager role will feel that from week one.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in East London.
Quality is everyone’s job. Whether the Lodge Manager is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in East London.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.
Why This Role
Equally, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in hospitality jobs from your base in East London. Many colleagues across Eastern Cape have moved into senior roles after starting in positions just like this one.
Equally, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in East London keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the East London teams.
Where You’ll Work
Importantly, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the East London site adheres to the standards expected of a responsible South African employer.
A Typical Day
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in East London.
Beyond that, the East London office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
About the Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The East London group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Beyond that, the team mix in East London reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Key Outputs
- Set up rooms, function venues and outlets ahead of guest arrivals
- Comply with food safety, hygiene and health regulations at all times
- Prepare and present food in line with kitchen recipes and standards
- Drive guest satisfaction scores and online review ratings
- Maintain the required uniform and presentation standards during all shifts
- Take orders accurately and deliver food and beverages to standard
- Promote menu items, daily specials and loyalty programmes
- Maintain cleanliness in front-of-house and back-of-house areas
Essential Criteria
- Awareness of tourism grading and quality expectations
- Clear criminal record and contactable references
- Computer literacy and experience with POS systems
- Matric / National Senior Certificate (Grade 12)
- Ability to work shifts, weekends and public holidays
- Strong customer service orientation and warm guest interaction
If most of these boxes are ticked, you are encouraged to put your name forward.