Floor Supervisor

This is a current vacancy. Bring your skills as a Floor Supervisor to Hermanus and join a team that moves fast. This Western Cape role is one to watch.

What This Role Involves

Beyond that, this Floor Supervisor role has been briefed against a clear set of outcomes for Hermanus. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Western Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Hermanus teams, and the new Floor Supervisor will feel that from the first week.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Hermanus.

Internal documentation, process notes and shared playbooks make it easier for the Floor Supervisor to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

About the Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Hermanus group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

The team mix in Hermanus reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Equal Opportunity

On top of that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Hermanus.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Western Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Why Join Us

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Hermanus contributes to real outcomes for clients and colleagues across the retail jobs space in Western Cape.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Western Cape.

Equally, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Hermanus keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Hermanus teams.

Where You’ll Work

Importantly, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Hermanus site adheres to the standards expected of a responsible South African employer.

A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Your Future Here

Crucially, this role can grow with you. Strong performers in the retail jobs team in Hermanus have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Hermanus team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

On top of that, internal mobility is encouraged. People who start in Hermanus have moved into roles in other branches, specialist functions and project teams across Western Cape.

A Typical Day

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hermanus.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

On top of that, the Hermanus office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Daily Duties

• Train new team members on store procedures and product knowledge
• Up-sell and cross-sell products in line with branch sales targets
• Monitor shrinkage indicators and flag suspicious activity
• Maintain visual merchandising standards on the sales floor
• Respond to customer queries, complaints and product returns
• Support stock counts and assist with cycle-count investigations
• Assist with receiving deliveries and verifying goods against invoices

What You’ll Need

• Comfortable operating point-of-sale systems and handling cash
• Awareness of consumer protection and B-BBEE principles
• A clear criminal record verified through approved screening providers
• Experience with stock counting and basic inventory principles
• Ability to work as part of a team in a fast-paced retail environment
• Strong verbal communication skills in English; second language an advantage
• Numerate and accurate, with attention to detail on cash-ups

If your CV speaks to the points above, this role is worth a closer look.