Work-Force
A Guest Relations Officer is needed in Thohoyandou. The role focuses on consistent delivery, accurate work and clear communication across the Limpopo operation.
About the Opportunity
The Guest Relations Officer position is part of an ongoing recruitment drive across Limpopo. The brief has been shaped carefully, with a focus on delivery in Thohoyandou and across the hospitality jobs space.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Thohoyandou team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Thohoyandou.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Thohoyandou colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Limpopo.
Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Thohoyandou keep progressing.
The Environment
Equally, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
On top of that, a respectful, professional environment is the standard in Limpopo. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Thohoyandou site adheres to the standards expected of a responsible South African employer.
Key Responsibilities
- Support events, banquets and conference operations
- Respond promptly to guest requests, complaints and special needs
- Operate point-of-sale systems and reconcile end-of-shift takings
- Take orders accurately and deliver food and beverages to standard
- Comply with food safety, hygiene and health regulations at all times
- Maintain cleanliness in front-of-house and back-of-house areas
- Prepare and present food in line with kitchen recipes and standards
- Manage stock, breakages and consumables for your section
Essential Criteria
- Ability to remain calm and gracious under pressure
- Awareness of tourism grading and quality expectations
- Good verbal communication skills in English; second language an advantage
- Willing to follow the company’s uniform and grooming policy on shift
- Clear criminal record and contactable references
- Genuine passion for hospitality, food and creating memorable experiences
- 1-3 years’ experience in a similar hospitality environment
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.