Control Room Operator

Applications are warmly invited for a Control Room Operator role based in Mbombela. We welcome candidates from every background across Mpumalanga who are ready to grow with us.

What This Role Involves

The organisation is investing in its Mbombela operation, and this Control Room Operator position reflects that commitment. The successful candidate will work across the legal and security jobs function and contribute to the wider Mpumalanga business.

Importantly, the role suits a candidate who values consistency and clear communication. The Mbombela operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Mbombela teams, and the new Control Room Operator will feel that from the first week.

Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Mbombela.

The Environment

Crucially, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Mpumalanga. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mbombela site adheres to the standards expected of a responsible South African employer.

Why This Role

In addition, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in legal and security jobs from your base in Mbombela. Many colleagues across Mpumalanga have moved into senior roles after starting in positions just like this one.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Mbombela teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Mpumalanga.

Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Mbombela keep progressing.

Growing With Us

This role can grow with you. Strong performers in the legal and security jobs team in Mbombela have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Mbombela team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in Mbombela have moved into roles in other branches, specialist functions and project teams across Mpumalanga.

Diversity and Inclusion

In addition, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Mpumalanga.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mbombela.

Based in Mbombela

Mbombela continues to grow as an employment hub in Mpumalanga, with close to the Komatipoort border post. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Mbombela, Mpumalanga.

Many candidates already living within reach of Mbombela cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Mbombela.

Your Team

Practically speaking, the team you will be working with is fast-paced and energetic. Things move quickly across the Mbombela office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Mpumalanga operations get busy.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Practically speaking, the team mix in Mbombela reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Day in the Life

Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Mbombela.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Mpumalanga operations throw up the unexpected.

Beyond that, the Mbombela office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Your Role

• Maintain PSIRA registration and uphold the security industry code of conduct
• Support investigations into theft, fraud and policy breaches
• Conduct searches and inspections in line with site procedures
• Conduct legal research and prepare opinions for the legal team
• Manage matter files, court diaries and litigation deadlines
• Draft, review and amend commercial contracts and service agreements
• Compile accurate occurrence books and incident reports
• Coordinate with SAPS and emergency services during incidents

What You’ll Need

• Commitment to ongoing professional development and refresher training
• Willingness to work shifts, weekends and public holidays as required
• Excellent attention to detail when reviewing documents and evidence
• Sound understanding of POPIA and applicable legal frameworks
• Computer literacy and experience with case or incident management systems
• Sound ethical judgement and ability to maintain confidentiality

Practically speaking, if your CV speaks to the points above, this role is worth a closer look.