Work-Force
An opportunity has arisen for a IT Support Technician in Brits. Suitably qualified candidates from across North West are invited to apply.
About This Position
The IT Support Technician position is part of an ongoing recruitment drive across North West. The brief has been shaped carefully, with a focus on delivery in Brits and across the it jobs space.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Brits team.
Quality is everyone’s job. Whether the IT Support Technician is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the it jobs group in Brits.
About Brits
On top of that, the role is based in Brits, near the Hartbeespoort tourism node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Brits and the broader North West region.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Brits.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Brits, North West.
Many candidates already living within reach of Brits cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.
Your Team
You will join a tight-knit, collaborative team that knows the it jobs side of the business inside out. The Brits group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Notably, the team mix in Brits reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Career Growth
Career progression here is real, not a slogan. The it jobs space in Brits offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in North West.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Brits team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Brits have moved into roles in other branches, specialist functions and project teams across North West.
A Typical Day
Your day tends to start with a quick standup, where the team shares progress and surfaces blockers. From there, you settle into focused build time, breaking tickets into manageable chunks and pairing with colleagues when something gets thorny. Afternoons mix code reviews, planning discussions and the occasional production incident — everyone pulls together, fixes the issue and feeds the lessons back into the next sprint. By the time you sign off, you’ve shipped value, learned something new, and left clean code behind you.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Brits.
Importantly, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.
Notably, the Brits office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Why Join Us
On top of that, you will join a team that values respectful collaboration, honest feedback and shared wins. The Brits colleagues take pride in supporting one another and in doing the it jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in North West.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Brits teams.
Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Brits keep progressing.
Your Role
- Optimise database queries and back-end performance hot-spots
- Implement security best practices in line with POPIA obligations
- Investigate and resolve user-reported support tickets at L2 and L3
- Diagnose and resolve production incidents within agreed SLAs
- Plan and execute infrastructure upgrades with minimal downtime
What You’ll Need
- Understanding of secure development principles aligned with POPIA
- Familiarity with CI/CD pipelines and infrastructure-as-code
- Ability to mentor junior team members on best practices
- Comfortable working in agile delivery teams
- Hands-on experience with relational and NoSQL databases
- Reliable home internet for hybrid work where applicable
Candidates who meet most of these criteria are welcome to be considered for the role.