Work-Force
Role: Control Room Operator. Location: Umhlanga, KwaZulu-Natal. The team is hiring and seeks a candidate who can step in and deliver from week one.
About the Opportunity
The Control Room Operator vacancy forms part of how the Umhlanga branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the legal and security jobs side of the business moving forward.
In addition, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Umhlanga team on trust, and the Control Room Operator role will feel that from week one.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Umhlanga.
On top of that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Umhlanga also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Umhlanga colleagues take pride in supporting one another and in doing the legal and security jobs side of the business properly, day in and day out.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Umhlanga teams.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Umhlanga keep progressing.
Our Commitment to Transformation
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Umhlanga.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Meet the Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Umhlanga office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.
Beyond that, the team mix in Umhlanga reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
A Typical Day
Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
On top of that, the Umhlanga office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Umhlanga.
Working in Umhlanga
Working in Umhlanga means a place within the Pietermaritzburg administrative centre, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Umhlanga office benefits from those long-standing connections.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Umhlanga.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Umhlanga, KwaZulu-Natal.
Many candidates already living within reach of Umhlanga cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Daily Duties
- Compile accurate occurrence books and incident reports
- Conduct legal research and prepare opinions for the legal team
- Maintain PSIRA registration and uphold the security industry code of conduct
- Liaise with the Sheriff, Master’s Office and external counsel
- Coordinate with SAPS and emergency services during incidents
- Operate access control points and verify visitor credentials
- Patrol assigned premises and conduct visible security deterrence
- Run compliance training for staff on POPIA, FICA and ethics
Candidate Profile
- Commitment to ongoing professional development and refresher training
- Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
- Excellent attention to detail when reviewing documents and evidence
- Valid driver’s licence and own reliable transport (often required)
- Sound understanding of POPIA and applicable legal frameworks
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.