Work-Force
Main Purpose of Job: The Monitoring Centre Associate I is responsible for handling incoming signals and monitoring all response and patrol resources. This role involves managing emergency and non-emergency signals, performing administrative tasks, and ensuring effective communication and operation within the monitoring center.
Qualifications & Experience:
- Grade 12 (Matric)
- Grade C PSIRA Registered
Responsibilities & Duties:
- Administration:
- Monitor and action emergency and non-emergency signals.
- Contact premises, clients, and key holders as needed.
- Record all relevant information into activations via computer.
- Record and report all incidents and accidents to the senior on duty.
- Complete all relevant administrative work and handle signals efficiently.
- Monitor and act upon vehicle violations.
- Update timesheets regularly.
- Computers and Equipment Management:
- Report any faults to the appropriate authority on duty.
- Ensure that company telephones are not used for private calls.
- Comply with safety and zero harm standards in equipment use.
- Tidiness of the Monitoring Centre:
- Maintain a clean and tidy workstation.
- Client Liaison:
- Provide telephonic assistance with any problems or complaints.
- Update client information, including holiday instructions and other relevant details, to be communicated to Monitoring Associate IV/V.
- Report any faulty alarm systems through the appropriate channels.
- Record and report sales leads through the appropriate channels.
- General:
- Maintain sound knowledge of all aspects related to the position.
- Attend all required meetings and training sessions.
- Avoid using company telephones for personal calls.
- Standard Operating Procedures:
- Adhere to standing operating procedures.
- Meet and maintain agreed-upon service level and performance targets.
- Uphold a high standard of service.
- Ad Hoc:
- Assist with other ad-hoc tasks and projects as required.
Skills and Competencies:
- Strong administrative skills and attention to detail.
- Effective communication and client liaison abilities.
- Proficiency in using computers and managing equipment.
- Ability to maintain a clean and organized work environment.
- Adherence to standard operating procedures and safety standards.
- Flexibility to handle ad-hoc tasks and contribute to team projects.
Application Process: To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.
Join our team and play a crucial role in ensuring effective monitoring and response operations!