Work-Force
About This Opportunity
Work-Force specializes in connecting talent with exciting career opportunities across various industries. This role as a Call Centre Agent offers a chance to assist customers and clients over the phone, representing a respected brand in Durban.
Role Overview
In this position, you will be responsible for:
• Answering incoming calls professionally: Delivering excellent service.
• Handling queries, complaints, and product support: Resolving issues promptly.
• Capturing call details and updating systems: Maintaining accurate records.
• Following scripts and compliance guidelines: Ensuring quality control.
• Meeting performance targets: Supporting company success.
Qualifications
To succeed in this role, candidates should have:
• Matric certificate
• Fluent in English and at least one additional South African language
• Clear and confident phone manner
• Basic computer literacy
• Previous call centre experience is an advantage
Benefits of the Role
This opportunity offers:
• Basic salary plus commission/incentives
• Full training provided
• Opportunity for promotion to team leader roles
• Work-from-home options (where available)
Diversity Commitment
Work-Force is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.