Manager: Fraud Operations

Manager: Fraud Operations position available. As a Fraud Operations Manager, you will play a crucial role in preventing and minimizing financial losses due to fraud. You will ensure compliance with all relevant fraud regulations, resolve client fraud cases, and manage various functions within the Fraud Operations department. Your expertise will be critical in handling fraud investigations, monitoring, and risk management.

Key Responsibilities

• Ensure compliance with all Fraud Association rules, Ombudsman guidelines, and Capitec Bank’s risk requirements.
• Resolve client fraud cases efficiently, applying expert fraud operations knowledge while maintaining high client service standards.
• Manage functions within Fraud Operations, including Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud, and Internal Fraud.
• Oversee a team dedicated to fraud detection and prevention, ensuring adherence to Capitec’s policies and procedures.

Experience & Qualifications:

• Minimum Experience:
  • 4-5 years’ experience in a fraud environment, focusing on detection and prevention within a banking or financial services organization.
  • At least 3 years’ experience in leading a team.
  • Experience in Fraud Risk Management in a fast-paced, complex business setting.
  • Exposure to banking and risk systems.
• Ideal Experience:
  • 5+ years’ experience in Fraud or Forensics management.
  • Familiarity with Capitec Bank’s policies, products, and procedures.
  • Knowledge of legislation related to banking.
• Qualifications:
  • Minimum: Bachelor’s Degree in Forensics or Business Management.
  • Ideal: Honours Degree in Forensics or Business Management.

Knowledge & Skills:

• Knowledge:
  • In-depth understanding of Fraud and Forensics Operations.
  • General management and business knowledge in the retail or finance/banking industry.
  • Processes, procedures, and regulations related to Fraud Operations.
  • Knowledge of SABRIC and Banking Ombudsman rules and procedures.
  • Understanding of various fraud types (Smishing, Vishing, Phishing, etc.).
  • Budgeting and resource planning.
  • Knowledge of e-commerce markets and relevant regulatory bodies.
• Ideal Knowledge:
  • Capitec Bank services, products, policies, and procedures.
  • Fraud and Forensic Services.
  • Dispute resolution management for different types of fraud cases.
  • Client Engagement Centre operations.
• Skills:
  • Strong commercial thinking and problem-solving skills.
  • Proficient in MS Word, MS Excel, and MS Outlook.
  • Excellent interpersonal and relationship management skills.
  • Proven management skills.

Conditions of Employment:

• Clear criminal and credit record.